Guides for service businesses.
Each guide answers one question a small service business owner asks, with its sources listed and its limits named.
Presence
- How to ask customers for Google reviews, the right way.
When and how to ask for Google reviews, why every customer gets the same request, what Google and the FTC prohibit, and how to automate and reply. - How to check whether AI assistants recommend your business.
A do-it-yourself check of whether AI assistants like ChatGPT name your business: what to ask, what to record, why answers vary, and where tracking fits.
Conversation
- Missed call text back: what it is and what to send.
What missed call text back does, what the text should say, the consent and STOP lines it needs, how it works in GoHighLevel, and the one job it cannot do. - How fast should you respond to a new lead?
What a widely quoted lead response study measured, how old and how narrow it is, and a response plan by channel for calls, forms, texts and after hours. - A2P 10DLC registration for a small business.
What A2P 10DLC is, why unregistered business texts run into trouble, what to have ready before you register, and the opt-in and STOP basics.
Intelligence
- Sales pipeline stages for a service business.
The pipeline stages from first inquiry to paid job for a service business, what moves a lead between them, one number per stage, and the source field. - Is GoHighLevel right for a small business?
A decision guide to GoHighLevel for a small service business: what it does, who it fits, when it is not a fit, what setup takes, and its listed prices.
Operations
- How to reduce no-shows with appointment reminders.
What research says about text reminders, when to send them, what to say, how to handle confirm and reschedule replies, consent, and their limits. - How to send website form leads to GoHighLevel.
Three ways to get website form leads into GoHighLevel: its own form, an inbound webhook, or Pabbly Connect. How to choose, test safely and keep the source. - Pabbly Connect vs GoHighLevel workflows: which job goes where.
Which automations belong in GoHighLevel workflows and which in Pabbly Connect, a decision list, the cost of two tools, and what a person must approve.
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